The purpose of this privacy policy is to inform users of the site https://lecluserie.com
This policy complements the legal notices available here
The types of personal data we collect, and why we process it, are detailed in the table below:
For all users of the Ecluserie site:
Data type:
Purpose of the treatment:
This data is collected in order to ensure the proper functioning of the site and to carry out statistical analyses on the use of the site and the frequency of visits.
Legal basis for processing:
Legitimate interest: L'Ecluserie has a commercial and security interest in processing the data mentioned to give you access to our site in the best conditions
For prospects and customers (online booking):
Type of data collected
Purpose of the treatment
This data is collected in order to manage our customer relationships.
Legal basis for processing
Contractual necessity: the processing of personal data is necessary for the execution of pre-contractual or contractual measures
When you use our site, the technical data mentioned above are automatically collected.
Other personal data (name/first name/address/email/telephone number) is collected when you make a reservation from our online reservation module for a boat rental without a license or for accommodation through an online form.
Elloha, our online booking platform
When booking a boat rental or accommodation, they are collected by Elloha, the service provider of our online booking engine. The customer is informed, on each of the forms for collecting personal data, of the mandatory or optional nature of the responses by the presence of an asterisk. Under no circumstances does Elloha use or exploit personal data on its behalf, recorded following a reservation. Aventure fluviale uses this data to execute the service providers ordered and is attentive to compliance with the RGPD. This data is anonymized and deleted after 18 months.
Stripe, our payment module
When paying online, the customer's bank details must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS/Stripe.com, in their capacity as a professional, are committed to the establishment to take all security and data confidentiality measures for such data transfers.
We do not collect personal information about site visitors other than the technical data mentioned in article 2.1 We rely on Piwik PRO is a web and mobile analysis platform that we have chosen for its approach to data privacy, recognized by various data protection authorities, including the French CNIL. The data collected is hosted in the cloud within the European Union and is kept for a period of 14 months. Their sole purpose is to allow us to analyze the number of visits to our information pages in order to improve their content. Data relating to the navigation of visitors is not used by name. These are anonymized aggregated statistics that allow you to know the most and least popular pages, the most popular and the least popular pages, the preferred paths, the activity levels by day of the week and by hour of the day, the main client or server errors. We remind you that you have the possibility, in your browser software, to block the installation of cookies on your computer.
Finally, by clicking on the icons dedicated to the social networks Instagram, Facebook, Linkedin and Pinterest, appearing on the Site of https://lecluserie.com, the user accepted the deposit of cookies by continuing to browse these applications. Instagram, Facebook, Linkedin and Pinterest can also place cookies on your terminals.
The person responsible for processing personal data is Camille Chaillet. He can be contacted in the following way:
By mail to the address: 13, promenade des estivants, 56930 Pluméliau-Bieuzy.
By email: camille@lecluserie.com
If you feel, after having contacted us, that your “Information Technology and Freedoms” rights are not respected, you can send information to the CNIL.
Any user concerned by the processing of their personal data may exercise the following rights, in application of European Regulation 2016/679 and the Data Protection Act (Law 78-17 of 6 January 1978):
To exercise your rights, please contact the person responsible for the processing of personal data using the contact details indicated above. Check out the site cnil.fr for more information about your rights.
